FAQ

Welcome to the Aurora FAQ page! Here, we've gathered answers to the most common questions to help you maximize your experience with us. Whether you're a member accessing invoices and contracts or a subscriber exploring our services, this resource is designed to provide quick and helpful information. If you don't find what you're looking for, please don't hesitate to contact our support team (info@managewithaurora.com)—we're here to assist you.

Where is Aurora Property Management located?

We are based in Florida. Our management team works remotely, traveling to client sites. Our property managers and support team work on-site, full-time or part-time, depending on the property's needs. The company serves communities across various counties, including Volusia, orange, and Hillsborough counties.
How can I contact Aurora Property Management?

You can reach us at (386) 681-7167 or email at info@managewithaurora.com. You can also fill out our contact form, which is available on the Contact Us page. We guarantee to respond within 24 to 48 hours.
What types of properties does Aurora manage?

We manage various property types. The company has extensive experience managing medium—to large condominiums and apartment complexes. Additionally, we manage HOAs, timeshares, townhome communities, and other residential complexes.
What is Aurora Property Management?

Aurora Property Management is a Florida-based corporation specializing in comprehensive property management services. It offers tailored solutions to community associations (condominiums, HOAs, timeshares, and townhomes) and provides residential management services to apartment and short-term rental communities.
How does Aurora handle tenant screening?

We conduct a thorough screening process, including background checks, credit reports, rental history verification, and employment/income validation to ensure reliable tenants. A reputable third-party conducts these screenings.
What is included in your financial reporting?

Our financial reporting services include: Detailed monthly income and expense reports )including P&Ls, balance sheets, AR/AP aging reports, and other property-specific reports as deemed necessary by Aurora or the client. End-of-year tax preparation documents for the client's accountants. Real-time access to financial records through the owner portal.
How can I request additional services?

Aurora prides itself on a bespoke property management solution that utilizes the best technology and personnel available. If you need a service that is not discussed in our services section, please contact info@managewithaurora.com. A member of our team will be happy to discuss how to solve any service need you have!
How does Aurora create association budgets?

The condominium budget is developed in collaboration with the association's board of directors. Aurora combines historical expense data with current vendor quotes to create a comprehensive budget analysis for the upcoming fiscal year if no prior budget format is established.
What services does Aurora provide?

Aurora specializes in comprehensive management solutions, including financial management, property management, consulting services, project management, personnel management, and much more! Visit our "Services" page for more details.
How do I access my tenant or owner portal?

Our website has three main portals: Subscriber, Member, and Owner. All three login locations are located under the Login tab in the header and footer of each page. For tenants of apartment complexes, you will need to log in through your apartment complex's website or reach out to on-site management for specific login details.
What should I do if I have an emergency maintenance request?

For emergency maintenance, please call your property's 24/7 support line. Our team will respond promptly to urgent issues.
What access do subscribers have compared to members?

Subscribers have access to board member informational pages, personal profiles, and regular updates from Aurora on the world of community and residential management. Members (clients of Aurora) have additional privileges, including access to their invoices, balances, contracts, and prioritized support services.
I'm having trouble accessing my account. What should I do?

First, try resetting your password. If the issue persists, please contact our support team at info@managewithaurora.com.
What are your customer support hours?

Our customer support team is available Monday through Friday from 10 AM to 6 PM. However, you can reach us at info@managwithaurora.com any day of the week, and we will respond within 24 hours.